Privacy Policy

General Facilities Services Ltd provides commercial cleaning, maintenance and facilities support services across Hertfordshire, Essex and London. We are registered in England and Wales, company registration number 17440616, registered office 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

We are the data controller for personal information provided through this website. For any privacy question, contact us at info@generalfacilitiesservices.co.uk.

We only collect the information you choose to provide when you contact us or complete our enquiry form. This typically includes your name, company name, email address, telephone number, property address and details of the services you are interested in, together with any files you attach.

We use the information you provide to respond to your enquiry, prepare a quotation, arrange a site visit where relevant and deliver any services you go on to instruct. We do not sell your information and we do not use it for unrelated marketing without your consent.

Where you contact us about services, we process your information on the basis of our legitimate interest in responding to enquiries and, where a service is instructed, to perform our contract with you. Where consent is the appropriate basis, you may withdraw it at any time.

We may share relevant details with suitably qualified contractors where specialist work is required to fulfil your request. We may also share information with service providers who support the running of our business, and with third parties where we are required to do so by law.

We keep enquiry and customer records only for as long as needed for the purpose they were provided, to meet legal and accounting obligations, or to resolve disputes.

You have the right to request access to the personal information we hold about you, to ask us to correct or delete it, to object to or restrict its processing, and to request a copy in a portable format. To exercise any of these rights, email info@generalfacilitiesservices.co.uk. You also have the right to complain to the Information Commissioner's Office.

We take reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so please avoid sending sensitive information by email where it is not necessary.

We may update this policy from time to time. Any changes will be published on this page.